Friday, May the 26th, 2006

I’m putting this up here because it’s a symbol of me growing up. The older I’ve gotten, the more shameless I seem to have become, and I recently did something I couldn’t even imagine doing a few years ago.

I’d bought my computer some 2 weeks before the Macbooks were released, and with the release of the Macbooks, the specifications of the Macbook Pros were bumped up a bit without any change in price. So I did what any shameless person would do, called Apple to tell them I’d like the difference (I attached a monetary value to their specification bump) back; and today, I am $300 richer! (Less poor.) Here is the rough sequence of events, slightly edited, in chronological order:



This is a request regarding the price protection program. My order number is: W55555555.

I noticed earlier today that the specifications of the MacBook Pro computers were updated on your store without any changes in price. In particular, a processor upgrade which costed $300 (2.0 GHz -> 2.16 GHz) is now available as part of the base specification on the corresponding MacBook Pro machine.

A similar machine I had purchased with the earlier specifications was shipped to me on the 4th of this month. I have been in touch with a couple of Apple representatives on the phone, and was informed that I could be eligible for price protection, and was asked to get in touch with you regarding the specifics.

So could you please furnish me some more detail on this?




I am forwarding your request to Developer Relations. We will notify you when a decision is made. As you know, Developers are under a different set of policies than the consumers. Hence, you receive a substantial discount.

Have you opened and used your system?


But it’s not like I was going to give up that easy; not with my new-found shamelessness.


Hello again,

Thank you for keeping me in the loop.

I have opened my system and am getting acquainted with it. I must say that it has been delightful. I do acknowledge that I received the discount. It’s just, even under the one-time discounted pricing, it dawned on me when I noticed the upgraded specifications that I would have received this faster machine had I ordered just a few days later. The value of the upgrade being the amount indicated earlier; subtracting, I suppose, the discount it would have garnered on the basis of being a Developer Store purchase.

Thinking it best to ask about this, I called up Apple earlier today, and the (post-sales service) woman I spoke to initially indicated to me that I was eligible for a credit of the differential, but was unable to process it because it was purchased from the Developer Store. And, in turn, I was forwarded to you so I decided to ask you what your policy was.

Thanks for looking into this,

Needless to say, I love them; and I am forking down a large portion of this refund for a copy of Aperture.

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